1. Digital Products Nature
Because jooa.in provides non-tangible, irrevocable digital goods (including source code, PHP scripts, and UI templates), we generally do not issue refunds once an order is completed and the download links/files are unlocked in your account.
2. Eligible Refund Conditions
We want to ensure complete customer satisfaction. Refunds may be granted strictly under the following special circumstances:
- Duplicate Purchase: If you accidentally purchased the exact same product twice within 24 hours using the same account or UPI details.
- Major Product Defect: If the downloadable zip file is completely corrupted, missing crucial core code, and our technical support team fails to resolve or fix the issue within 3 business days.
- Non-Delivery of Download: If your UPI payment was successfully debited, but the digital asset was not made available in your dashboard and technical support is unable to deliver it manually.
3. Ineligible Cases for Refund
- You changed your mind or no longer require the product after successfully downloading the source code.
- Lack of technical skills or expertise required to install or customize PHP scripts/templates on your hosting server.
- Incompatibility with custom server environments or third-party PHP versions not listed in the product description.
4. Order Cancellation
Since order processing and file access are automated immediately upon UPI reference submission, cancellation is not possible once access has been granted. If you wish to cancel an unverified order, simply do not complete the UPI payment transfer.
5. Refund Processing Timeline
Approved refunds will be processed back to your original payment method (Bank Account / UPI VPA) within 5 to 7 business days from the date of approval.
6. Requesting Support or Refund
To submit a query or refund request, please contact our support team via Contact Us or email no-reply@jooa.in with your registered Email ID and UPI Transaction/UTR ID.